Refund policy

Return & Refund Policy

30-Day Satisfaction Promise

We want you to love your order. If something isn't right, you have 30 days after receiving your item to let us know, and we'll make it right with a replacement or refund.

How It Works

Because our products ship directly from our fulfillment partners, we don't ask you to ship anything back — return shipping often costs more than the item itself, and we'd rather save you the hassle. Instead:

Email us at littlematchingshop@gmail.com within 30 days of delivery
Include your order number and a photo of the item (if it's damaged, defective, or incorrect)
We'll send a replacement or issue a refund — your choice

Refunds

Approved refunds are issued to your original payment method within 10 business days. Please remember your bank or card company may take a few extra days to post it. If more than 15 business days have passed since your refund was approved, contact us at littlematchingshop@gmail.com.

Damaged, Defective, or Wrong Items

Please inspect your order when it arrives and contact us right away if the item is damaged, defective, or not what you ordered — a quick photo helps us resolve it faster. Replacements and refunds for these cases are always free, including shipping.

Exchanges & Size Issues

Want a different size or style? Contact us within 30 days and we'll help you reorder — in many cases you can keep the original item.

Non-Refundable Items

Gift cards and final sale items cannot be refunded. Custom or personalized products can only be refunded if they arrive damaged or incorrect.

European Union 14-Day Cooling-Off Period

If your order ships to the European Union, you have the right to cancel or return your order within 14 days for any reason. Contact us and we'll arrange your refund.